About Us

At Crawford Street Surgery, our mission is to deliver high quality services in a professional and caring way. We aim to provide accessible healthcare that is targeted, innovative and constantly evolving to meet the ever-changing needs of healthcare. We do all this with a smile.

With discretion and confidentiality guaranteed, your welfare is safe, secure and in good hands. With patients’ needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.  

As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. 

Our staff are committed to providing quality healthcare for the benefit of all of our patients

Meet the Team


Ms Kaothar Baiza (F) – Advanced Nurse Practitioner 
Ms Maureen Mellor (F) – Advanced Nurse Practitioner 
Elisabeth McDonic (F) – Practice Nurse 

Care Co-Ordinator

Maria Mistrangelo (F) – Senior Care Co-Ordinator

Care Navigators

Yasmina Gomez-Lopez (F)

Clinical Pharmacists

Shital Joshi (F) 


Dr Etheldreda Kong (F) 
Dr May Abboudi (F)

Healthcare Assistant

Irene Cole (F) – Healthcare Assistant / Phlebotomist
Ms Christina Chui (F) – Healthcare Assistant/Phlebotomist 


Ryan Bates (M)

Practice Manager(s)

Rose Denis-Girard (F) 


Rebecca Alfred (F) 
Rachel Pastor (F) 
Abir (F) 

Social Prescriber

Kateryn Florez (F) 

About the PCN

Our Practice is part of the West End and Marylebone Primary Care Network (PCN)

There are 1,250 PCNs across England based on GP registered patient lists, typically serving natural communities of between 30,000 to 50,000 people. PCNs bring together GP Practices, community, mental health, social care, pharmacy, hospital and voluntary services. West End and Marylebone PCN provides a range of innovative services and is running various pilot projects including out of hospital services and extended hours.

Find out more about the PCN

Crawford Street Surgery is also a member of Healthcare Central London (HCL)

Crawford Street Surgery is also a member of Healthcare Central London (HCL). This GP Federation covers the whole of Westminster and includes the West End and Marylebone PCN. HCL supports us to provide services for our residents including out-of-hours appointments and cardiology and diabetes hubs.

Find out more about the Federation

Complaints and feedback

We welcome all comments on the services provided by the Practice. 

We are continually looking to turn out patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families. 

We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received. 

Our details can be found on our Contact Us page. 

The Friends and Family Test

The NHS Friends and Family Test was created to help Practices better understand if their patients are happy with the services provided. 

Submit your feedback

Patient Participation Group


Interested in joining our PPG? 

The PPG meets on the last Monday of every quarter. Find out more about PPGs here  

Contact the Patient Participation Group to join, or with any suggestions, comments and feedback for the forum meetings by completing the below form.