However you choose to contact us, we may offer you a consultation:

• • by phone

• • face to face at the surgery

• • on a video call

• • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment, you can contact using any of the following methods:

• • You can telephone us on  020 7723 6324

• • cancel via System Online

• • email us on nhsnwl.css@nhs.net  

Whenever possible we ask you to come to the surgery for appointments as we have full access to your records and to treatment facilities. You can usually be seen sooner if you can come to the surgery as we can see three or four patients in the surgery in the time it takes to do one home visit.

If you are too unwell to come in please try to phone before 10:00am. If you are unsure whether you need a visit, reception can arrange for you to get advice from one of the doctors. If the doctor feels your problem would be appropriately dealt with in the surgery then you will be offered an appointment and the home visit request declined.

Please note that the timing of a visit cannot be guaranteed.

Please tell us:

• • if there’s a specific doctor, nurse or other health professional you would prefer to respond;

• • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email;

• • if you need an interpreter;

• • if you have any other access or communication needs.

Urgent clinical appointments or reviews should be made either by phone or in-person.