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Making prescriptions as easy as possible

Ordering repeat prescriptions

There are three quick and easy ways we recommend to order your repeat prescription. 

If you need any help managing your health online, please head here.

Using our online system (SystmOne)
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 Via the NHS app or website
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 By email at nhsnwl.css@nhs.net
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Other ways to order your repeat prescription 

In person

Fill in a prescription request form or underline the items needed on the tear-off side of your prescription and drop this into the surgery. Please do not order any medications you do not need. 

By post 

Supply a stamped addressed envelope and we will return your prescription can be returned via Royal Mail. Please allow two full working days, excluding weekends and Bank Holidays, for your request to be processed.  Any problems please telephone the surgery on 020 7723 6324. 

Collecting your prescription 

Nominate a pharmacy

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

Find your nearest pharmacy

Collecting your prescription

You can usually collect your prescription from the pharmacy up to two working days after you have ordered it.

Change your pharmacy

You can change your nominated pharmacy at any time:

• Using our online system:

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• At your GP practice

• At any pharmacy that accepts repeat prescriptions

Acute Medications 

Acute medications are not in repeats list.  

These require longer to process because the GP needs to review patient medical records to determine the appropriateness of the medication you have requested and may take up to 5 working days to be ready. This is because the medication you are requesting was prescribed in the past to treat and control an acute rather than chronic event.   

If a condition which was treated in the past acutely then returns at some point in the future, the doctor needs to assess whether the condition needs to be reviewed in a consultation.  This is for patient safety. 

Asking questions about your prescription 

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription. 
The NHS website has information on how your medicine works, 
how and when to take it, possible side effects and answers to 
your common questions. 

Go to Medicines A to Z (nhs.net)

Frequently asked questions

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Find out more about prescription charges (nhs.uk).

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

A private prescription is not written on an official NHS prescription and so is not paid for by the NHS. A prescription is a legal document for which the doctor, who has issued and signed it, is responsible. A doctor you see privately is unable to issue an NHS prescription. 

The cost of a private prescription is met wholly by the patient and is dictated by the cost of the medicine plus the pharmacists charge for supplying it. Our fee for issuing patients with a private prescription is £15. 

Please be aware that your GP may NOT agree to prescribe the medicine in the following circumstances: 

  • The GP has not had adequate communication from the private doctor to explain the reasons why you need the medicine 
  • The GP does not believe the medicine is appropriate or necessary for you 
  • The medicine is not licensed or is being used outside of its licensed use in the UK 
  • The GP does not feel they have the specialist expertise to monitor the medicine and to ensure it is safe and working for your 
  • The use of the medicine is not in line with national or local prescribing guidelines 
  • Your GP believes that a different medicine which is very similar and commonly prescribed on the NHS will be just as effective or appropriate for you to take instead 
  • You are seen by a private doctor/specialist without referral from your NHS GP 

Your GP will be able to prescribe the medicine for you, if the private doctor informs the GP why you need the medicine, and provided that none of the above applies. Please note that the same rules apply if another NHS doctor – for example hospital doctor – asks your GP to prescribe a medicine for you, not just a private doctor.

If the GP cannot prescribe the medicine, they will give you a clear explanation of the reason for this. Your GP may give you the option of having a different but equally effective medicine prescribed on the NHS or you may wish to pay privately for the original medicine via your private doctor.

Further notes for patients:
  • If your consultant has requested that you have any further tests that they asked you to arrange through your doctor, you will need to see  GP to discuss this first
  • All prescriptions are subject to our usual 2 working day timetable. This includes the issuing of a NHS prescription from a private one. This is essential for patient safety.

 

Reference:

  1. Department of Health March 2009: Guidance on NHS patients who wish you pay for additional private care
  2. British Medical Association Ethics May 2009: The interface between NHS and private treatment: a practical guide for doctors in England, Wales and Northern Ireland (pdf)

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.